Commercial energy / Buyer guidance
Privacy and inquiry handling
How Commercial Energy Advisors handles first-party inquiries, website usage and private browser calculations.
Scope
Commercial Energy Advisors is a JakenEnergy website. This policy describes the marketing website, its browser tools and the first-party review form. Separate scheduling and rate-portal services have their own interfaces and privacy terms.
Information in an inquiry
The form requests name, email, business, optional phone, service utility, inquiry choice, message and permission to contact you about the request. The form also uses a hidden anti-spam field. Do not submit bills, account numbers, tax IDs, passwords, bank information or other sensitive account documents through this initial form.
Netlify hosts and processes first-party form submissions. An owner notification is configured for jason@jakenenergy.com. A signed private integration transfers accepted requests into Jaken's internal quote and lead handling, with the existing Monday customer-management workflow supporting follow-up on the request. Source attribution comes from private server configuration rather than a visitor-entered website label.
Submission does not authorize an energy enrollment or supplier agreement. It does not enroll a customer into an automatic acknowledgment or marketing follow-up sequence. Processing can be delayed by spam review, a delivery issue or a system failure; a receipt is not proof that a person has read the inquiry.
Calculators and planning tools
Offer, demand, renewal and multi-location tools compute in the browser. Their entered figures are not saved by the tools, sent as inquiry fields or deliberately transmitted to analytics. Refreshing or closing the tab can clear the working figures. Print and calendar downloads are generated locally when selected.
Do not enter account identifiers into a planning tool. A locally generated calendar file contains its planning date and a generic reminder, not utility account details. Importing it into another calendar is your own action under that service's terms.
Website and analytics data
Hosting and security systems can process technical information such as requests, IP addresses, browser information and logs. The website uses Google Analytics for page-usage measurement; the provider may use cookies or similar technology depending on browser and provider settings. The site does not intentionally send message text, contact details or calculator figures as analytics events.
Links and embedded inquiry content
The inquiry is served from the same website. An explicit scheduling link opens the existing OneCal page; the separate rate portal is another service path. Visiting those destinations subjects the interaction to their applicable terms. The initial inquiry uses the website’s first-party form.
Access, corrections and retention questions
Contact jason@jakenenergy.com or call 833-264-7776 to ask about an inquiry, request a correction or raise a privacy question. Retention and deletion requests may require identity confirmation and consideration of applicable recordkeeping duties. Do not send additional sensitive documents as part of an initial email request.